Customer Success Account Manager
HCL Tech
Mumbai, Hyderabad
·2 w
·Full time
·Information Technology
₹ 10,00,000 Per Year
₹ 30,00,000 Per Year
Position: Customer Success Account Manager We seek a dedicated and solutions-focused Customer Success Account Manager to join our cross-functional, high-performing team. The successful candidate will be part of a collaborative, high-performance environment committed to excellence. Duties and Accountabilities: Handle escalations, complex queries, and time-sensitive issues with professionalism. Lead by example in demonstrating organisational values and expected behavioural standards. Set clear vision, priorities, and performance expectations for the assigned team. Provide regular business updates, risk registers, and recommendations to senior leadership. Analyse business metrics, market trends, and data to inform management decisions. Drive execution of strategic initiatives and hold the team accountable for deliverables. Manage vendor relationships, SLAs, contracts, and performance review processes. Build a high-performing team culture grounded in trust, transparency, and growth mindset. Key Skills and Qualifications: Effective presentation skills with the ability to communicate complex ideas with clarity. Advanced competency in analytical tools, reporting platforms, and role-specific technology. Commitment to professional ethics, confidentiality, and the highest standards of conduct. 5+ years of experience with demonstrated progression in scope, complexity, and responsibility. Recognised qualification in the relevant professional field at the undergraduate or graduate level. Leadership experience with a track record of guiding teams, projects, or cross-functional initiatives. Demonstrated leadership experience managing multi-functional teams and driving business outcomes. We offer a competitive remuneration package commensurate with experience and market standards. Qualified candidates are encouraged to apply.