Position: Personal Banker/ Operations Manager I/ Jordan Lane We seek a dedicated and solutions-focused Personal Banker/ Operations Manager I/ Jordan Lane to join our cross-functional, high-performing team. The candidate will join a globally connected team that prizes diverse perspectives and operational excellence. Key Responsibilities: Drive cost optimisation without compromising quality, safety, or service standards. Prepare and present operational dashboards and KPI reports to senior leadership. Ensure all activities comply with health, safety, environmental, and regulatory requirements. Develop, implement, and monitor operational policies, procedures, and performance standards. Manage vendor relationships, SLAs, and contract performance obligations consistently. Lead Lean and continuous improvement programmes across operational functions. Conduct regular operational audits and implement corrective and preventive measures. Coordinate with supply chain, logistics, finance, and departments for integrated operations. Qualifications and Requirements: Minimum 35 years of progressive professional experience in a comparable role. A bachelor's degree or higher in a relevant field; postgraduate qualifications are an added advantage. Strong analytical and problem-solving skills with the ability to navigate complex challenges. Experience collaborating within cross-functional teams and matrix organisational structures. Demonstrated proficiency with industry-standard tools, platforms, and methodologies. Proven ability to manage competing priorities in a deadline-driven, dynamic environment. Leadership experience with a proven ability to build and sustain high-performing teams. This position represents a unique platform for a high-calibre professional to make a lasting contribution.