Position: Case Manager - Santa Monica - C3 We are looking for a strategic and detail-oriented Case Manager - Santa Monica - C3 to deliver excellence across key functions. The organisation is committed to nurturing talent and providing a platform for exceptional career growth. Duties and Accountabilities: Build a high-performing team culture grounded in trust, transparency, and growth mindset. Provide regular business updates, risk registers, and recommendations to senior leadership. Develop business improvement plans to reduce costs, improve efficiency, and quality. Lead capacity planning and workforce management to ensure operational readiness. Set clear vision, priorities, and performance expectations for the assigned team. Drive execution of strategic initiatives and hold the team accountable for deliverables. Manage vendor relationships, SLAs, contracts, and performance review processes. Collaborate with HR on workforce planning, succession, and talent pipeline development. Key Skills and Qualifications: Leadership experience with a track record of guiding teams, projects, or cross-functional initiatives. 5+ years of experience with demonstrated progression in scope, complexity, and responsibility. Commitment to professional ethics, confidentiality, and the highest standards of conduct. Recognised qualification in the relevant professional field at the undergraduate or graduate level. Sound understanding of organisational dynamics and stakeholder management in complex environments. Effective presentation skills with the ability to communicate complex ideas with clarity. Demonstrated leadership experience managing multi-functional teams and driving business outcomes. A competitive compensation structure along with performance incentives and growth opportunities awaits the right candidate.