Position: Operations Analyst, Digital Sales Our organisation is looking for an ambitious Operations Analyst, Digital Sales committed to quality outcomes and sustained growth. This position offers the opportunity to work with a diverse, cross-functional team in a results-oriented culture. Role Responsibilities: Monitor operational KPIs and deliver regular performance reports to senior leadership. Conduct structured performance reviews and support development of direct reports. Champion change management and guide teams through organisational transitions. Facilitate cross-functional collaboration to ensure integrated execution of initiatives. Build productive relationships with internal teams, clients, vendors, and stakeholders. Recruit, develop, and retain high-performing team members, fostering accountability. Ensure all operations are conducted with the highest standards of integrity and quality. Identify risks, develop mitigation strategies, and ensure regulatory policy compliance. Education and Experience Requirements: Minimum 35 years of progressive professional experience in a comparable role. Strong analytical and problem-solving skills with the ability to navigate complex challenges. Experience collaborating within cross-functional teams and matrix organisational structures. Demonstrated proficiency with industry-standard tools, platforms, and methodologies. A bachelor's degree or higher in a relevant field; postgraduate qualifications are an added advantage. Proven ability to manage competing priorities in a deadline-driven, dynamic environment. Leadership experience with a proven ability to build and sustain high-performing teams. Candidates who meet the above requirements are encouraged to submit their detailed CV at the earliest opportunity.