Position: IT Service Desk Analyst An exciting career opportunity exists for a motivated IT Service Desk Analyst to advance their professional journey. This position is embedded within a high-functioning team that prizes collaboration, innovation, and quality. Role Responsibilities: Oversee SOC operations, threat intelligence, and incident response for cybersecurity events. Manage the IT budget, capex planning, and vendor negotiations for cost efficiency. Drive adoption of ITIL service management practices to improve IT quality and efficiency. Report IT risk, compliance posture, and infrastructure health to senior leadership. Partner with application teams on infrastructure scalability, resilience, and cost optimisation. Implement automation across IT operations to reduce manual effort and improve reliability. Define and enforce IT security policies, zero-trust architecture, and ITSM best practices. Develop and maintain disaster recovery plans, BCP documentation, and RTO/RPO targets. Education and Experience Requirements: Minimum 35 years of progressive professional experience in a comparable role. A bachelor's degree or higher in a relevant field; postgraduate qualifications are an added advantage. High degree of professionalism, integrity, and alignment with organisational values. Demonstrated proficiency with industry-standard tools, platforms, and methodologies. Experience collaborating within cross-functional teams and matrix organisational structures. Proven ability to manage competing priorities in a deadline-driven, dynamic environment. Certifications such as CCNA, ITIL, CompTIA Security+, AWS/Azure are highly desirable. Applications are reviewed on a rolling basis; suitably qualified individuals are encouraged to apply promptly.