Position: Strategic Business Analyst Join our forward-thinking team as a Strategic Business Analyst and play a pivotal role in our continued success. This position is embedded within a high-functioning team that prizes collaboration, innovation, and quality. Principal Responsibilities: Collaborate with HR on workforce planning, succession, and talent pipeline development. Handle escalations, complex queries, and time-sensitive issues with professionalism. Manage vendor relationships, SLAs, contracts, and performance review processes. Build a high-performing team culture grounded in trust, transparency, and growth mindset. Lead capacity planning and workforce management to ensure operational readiness. Develop business improvement plans to reduce costs, improve efficiency, and quality. Analyse business metrics, market trends, and data to inform management decisions. Set clear vision, priorities, and performance expectations for the assigned team. Candidate Requirements: Advanced competency in analytical tools, reporting platforms, and role-specific technology. Commitment to professional ethics, confidentiality, and the highest standards of conduct. Critical and strategic thinking skills with the ability to translate insights into clear actions. Recognised qualification in the relevant professional field at the undergraduate or graduate level. Leadership experience with a track record of guiding teams, projects, or cross-functional initiatives. Effective presentation skills with the ability to communicate complex ideas with clarity. Demonstrated leadership experience managing multi-functional teams and driving business outcomes. Applications are reviewed on a rolling basis; suitably qualified individuals are encouraged to apply promptly.