Position: Customer Operations Assistant Manager We seek a dedicated and solutions-focused Customer Operations Assistant Manager to join our cross-functional, high-performing team. The candidate will join a globally connected team that prizes diverse perspectives and operational excellence. Key Responsibilities: Collaborate with HR on workforce planning, succession, and talent pipeline development. Handle escalations, complex queries, and time-sensitive issues with professionalism. Provide regular business updates, risk registers, and recommendations to senior leadership. Manage vendor relationships, SLAs, contracts, and performance review processes. Lead by example in demonstrating organisational values and expected behavioural standards. Build a high-performing team culture grounded in trust, transparency, and growth mindset. Lead capacity planning and workforce management to ensure operational readiness. Develop business improvement plans to reduce costs, improve efficiency, and quality. Qualifications and Requirements: Demonstrated proficiency with industry-standard tools, platforms, and methodologies. Experience collaborating within cross-functional teams and matrix organisational structures. Excellent verbal and written communication skills; fluency in English is essential. Minimum 35 years of progressive professional experience in a comparable role. High degree of professionalism, integrity, and alignment with organisational values. A bachelor's degree or higher in a relevant field; postgraduate qualifications are an added advantage. Demonstrated leadership experience managing multi-functional teams and driving business outcomes. This position represents a unique platform for a high-calibre professional to make a lasting contribution.