Position: Case Manager We are currently recruiting a results-oriented Case Manager to strengthen our high-performing team. This is an excellent opportunity for professionals who value structured career advancement and meaningful impact. Primary Duties and Responsibilities: Collaborate with HR on workforce planning, succession, and talent pipeline development. Develop business improvement plans to reduce costs, improve efficiency, and quality. Lead capacity planning and workforce management to ensure operational readiness. Manage vendor relationships, SLAs, contracts, and performance review processes. Provide regular business updates, risk registers, and recommendations to senior leadership. Handle escalations, complex queries, and time-sensitive issues with professionalism. Lead by example in demonstrating organisational values and expected behavioural standards. Ensure all management practices align with employment, safety, and governance regulations. Required Qualifications: Commitment to ongoing professional learning and industry knowledge enhancement. Exceptional organisational skills with the ability to handle multiple concurrent responsibilities. Detail-oriented mindset with the ability to synthesise and present complex information clearly. Bachelor's degree in a relevant discipline; master's degree or professional certification is preferred. Ability to work both independently and in a team-oriented, collaborative environment. At least 24 years of hands-on experience in a comparable professional setting. Demonstrated leadership experience managing multi-functional teams and driving business outcomes. We look forward to welcoming a driven professional who shares our commitment to excellence and sustained impact.