Position: Program Manager A dynamic organisation seeks an experienced Program Manager to take on a multifaceted and impactful role. This is an opportunity to be part of a purpose-driven team reshaping industry standards and best practices. Primary Duties and Responsibilities: Manage vendor relationships, SLAs, contracts, and performance review processes. Handle escalations, complex queries, and time-sensitive issues with professionalism. Develop business improvement plans to reduce costs, improve efficiency, and quality. Collaborate with HR on workforce planning, succession, and talent pipeline development. Lead by example in demonstrating organisational values and expected behavioural standards. Drive execution of strategic initiatives and hold the team accountable for deliverables. Set clear vision, priorities, and performance expectations for the assigned team. Provide regular business updates, risk registers, and recommendations to senior leadership. Required Qualifications: Commitment to ongoing professional learning and industry knowledge enhancement. Ability to work both independently and in a team-oriented, collaborative environment. Strong interpersonal and stakeholder management skills with a client-service orientation. Exceptional organisational skills with the ability to handle multiple concurrent responsibilities. Detail-oriented mindset with the ability to synthesise and present complex information clearly. Bachelor's degree in a relevant discipline; master's degree or professional certification is preferred. Demonstrated leadership experience managing multi-functional teams and driving business outcomes. We value talent and invest in our people this role offers both professional challenge and meaningful rewards.