Position: Customer Success Manager, Vault CDMS (Remote) Our firm seeks a competent and professional Customer Success Manager, Vault CDMS (Remote) for a critical role in a high-performance environment. This position offers the opportunity to work with a diverse, cross-functional team in a results-oriented culture. Role Responsibilities: Lead by example in demonstrating organisational values and expected behavioural standards. Analyse business metrics, market trends, and data to inform management decisions. Ensure all management practices align with employment, safety, and governance regulations. Build a high-performing team culture grounded in trust, transparency, and growth mindset. Handle escalations, complex queries, and time-sensitive issues with professionalism. Set clear vision, priorities, and performance expectations for the assigned team. Develop business improvement plans to reduce costs, improve efficiency, and quality. Lead capacity planning and workforce management to ensure operational readiness. Education and Experience Requirements: Strong analytical and problem-solving skills with the ability to navigate complex challenges. Excellent verbal and written communication skills; fluency in English is essential. Demonstrated proficiency with industry-standard tools, platforms, and methodologies. High degree of professionalism, integrity, and alignment with organisational values. Experience collaborating within cross-functional teams and matrix organisational structures. A bachelor's degree or higher in a relevant field; postgraduate qualifications are an added advantage. Demonstrated leadership experience managing multi-functional teams and driving business outcomes. Candidates who meet the above requirements are encouraged to submit their detailed CV at the earliest opportunity.