Position: GAIN Service Worker/Case Manager A distinguished opportunity awaits a seasoned GAIN Service Worker/Case Manager within our progressive, innovation-led organisation. This position is embedded within a high-functioning team that prizes collaboration, innovation, and quality. Primary Duties and Responsibilities: Drive execution of strategic initiatives and hold the team accountable for deliverables. Lead capacity planning and workforce management to ensure operational readiness. Set clear vision, priorities, and performance expectations for the assigned team. Lead by example in demonstrating organisational values and expected behavioural standards. Provide regular business updates, risk registers, and recommendations to senior leadership. Develop business improvement plans to reduce costs, improve efficiency, and quality. Ensure all management practices align with employment, safety, and governance regulations. Collaborate with HR on workforce planning, succession, and talent pipeline development. Required Qualifications: Detail-oriented mindset with the ability to synthesise and present complex information clearly. Commitment to ongoing professional learning and industry knowledge enhancement. At least 24 years of hands-on experience in a comparable professional setting. Exceptional organisational skills with the ability to handle multiple concurrent responsibilities. Bachelor's degree in a relevant discipline; master's degree or professional certification is preferred. Proficiency in relevant software and digital tools specific to the functional area. Demonstrated leadership experience managing multi-functional teams and driving business outcomes. Applications are reviewed on a rolling basis; suitably qualified individuals are encouraged to apply promptly.