Position: Case Manager We seek a dedicated and solutions-focused Case Manager to join our cross-functional, high-performing team. The candidate will join a globally connected team that prizes diverse perspectives and operational excellence. Key Responsibilities: Set clear vision, priorities, and performance expectations for the assigned team. Collaborate with HR on workforce planning, succession, and talent pipeline development. Lead by example in demonstrating organisational values and expected behavioural standards. Lead capacity planning and workforce management to ensure operational readiness. Manage vendor relationships, SLAs, contracts, and performance review processes. Provide regular business updates, risk registers, and recommendations to senior leadership. Drive execution of strategic initiatives and hold the team accountable for deliverables. Build a high-performing team culture grounded in trust, transparency, and growth mindset. Qualifications and Requirements: Excellent verbal and written communication skills; fluency in English is essential. Minimum 35 years of progressive professional experience in a comparable role. High degree of professionalism, integrity, and alignment with organisational values. Demonstrated proficiency with industry-standard tools, platforms, and methodologies. A bachelor's degree or higher in a relevant field; postgraduate qualifications are an added advantage. Proven ability to manage competing priorities in a deadline-driven, dynamic environment. Demonstrated leadership experience managing multi-functional teams and driving business outcomes. This position represents a unique platform for a high-calibre professional to make a lasting contribution.