Position: Claims Business Analyst (Utilities) We are looking for a strategic and detail-oriented Claims Business Analyst (Utilities) to deliver excellence across key functions. The organisation fosters a culture of continuous learning, development, and shared organisational accountability. Core Responsibilities: Conduct audits to ensure adherence to applicable best practices and standards. Monitor KPIs and provide analytical insights to support management decisions. Collaborate with cross-functional teams to ensure seamless delivery of projects. Develop and execute departmental strategies aligned with organisational goals and priorities. Participate in strategic planning and contribute to departmental roadmaps. Manage stakeholder relationships to ensure alignment and effective communication. Identify process improvement opportunities and lead efficiency enhancement initiatives. Support the recruitment, onboarding, and capability development of team members. Minimum Qualifications: Expertise in applying quantitative and qualitative methods to support evidence-based decisions. Strong project management capabilities with experience in agile or structured methodologies. 4+ years of experience with a demonstrated track record of growth and professional impact. Superior writing and communication skills with experience preparing executive-level documents. Excellent attention to detail and commitment to producing accurate, high-quality deliverables. Collaborative, proactive, and able to operate effectively with minimal supervision. Strong working knowledge of Microsoft Office Suite and relevant digital tools. Successful candidates will receive access to ongoing professional development and industry-leading resources.