Position: Business Analyst I (Customer Service) We invite a proactive and capable Business Analyst I (Customer Service) to lead and execute within a collaborative, agile environment. The organisation fosters a culture of continuous learning, development, and shared organisational accountability. Key Responsibilities: Participate in strategic planning and contribute to departmental roadmaps. Collaborate with cross-functional teams to ensure seamless delivery of projects. Maintain documentation and uphold organisational policies and compliance standards. Conduct audits to ensure adherence to applicable best practices and standards. Review workflows to identify gaps and recommend evidence-based solutions. Ensure timely delivery of all assignments while maintaining highest quality standards. Identify process improvement opportunities and lead efficiency enhancement initiatives. Manage stakeholder relationships to ensure alignment and effective communication. Qualifications and Requirements: Proven ability to manage competing priorities in a deadline-driven, dynamic environment. Excellent verbal and written communication skills; fluency in English is essential. Experience collaborating within cross-functional teams and matrix organisational structures. Minimum 35 years of progressive professional experience in a comparable role. A bachelor's degree or higher in a relevant field; postgraduate qualifications are an added advantage. Strong analytical and problem-solving skills with the ability to navigate complex challenges. Strong working knowledge of Microsoft Office Suite and relevant digital tools. Successful candidates will receive access to ongoing professional development and industry-leading resources.