Position: Service Manager We are looking for a strategic and detail-oriented Service Manager to deliver excellence across key functions. The organisation fosters a culture of continuous learning, development, and shared organisational accountability. Duties and Accountabilities: Ensure timely delivery of all assignments while maintaining highest quality standards. Review workflows to identify gaps and recommend evidence-based solutions. Support the recruitment, onboarding, and capability development of team members. Identify process improvement opportunities and lead efficiency enhancement initiatives. Monitor KPIs and provide analytical insights to support management decisions. Collaborate with cross-functional teams to ensure seamless delivery of projects. Manage stakeholder relationships to ensure alignment and effective communication. Develop and execute departmental strategies aligned with organisational goals and priorities. Key Skills and Qualifications: 5+ years of experience with demonstrated progression in scope, complexity, and responsibility. Commitment to professional ethics, confidentiality, and the highest standards of conduct. Critical and strategic thinking skills with the ability to translate insights into clear actions. Effective presentation skills with the ability to communicate complex ideas with clarity. Recognised qualification in the relevant professional field at the undergraduate or graduate level. Advanced competency in analytical tools, reporting platforms, and role-specific technology. Strong working knowledge of Microsoft Office Suite and relevant digital tools. Successful candidates will receive access to ongoing professional development and industry-leading resources.