Position: IS&T HelpLine Analyst A distinguished opportunity awaits a seasoned IS&T HelpLine Analyst within our progressive, innovation-led organisation. This position is embedded within a high-functioning team that prizes collaboration, innovation, and quality. Main Accountabilities: Review workflows to identify gaps and recommend evidence-based solutions. Manage stakeholder relationships to ensure alignment and effective communication. Develop and execute departmental strategies aligned with organisational goals and priorities. Monitor KPIs and provide analytical insights to support management decisions. Maintain documentation and uphold organisational policies and compliance standards. Collaborate with cross-functional teams to ensure seamless delivery of projects. Represent the department in cross-functional forums, workshops, and leadership reviews. Support the recruitment, onboarding, and capability development of team members. Essential Skills and Experience: Collaborative, proactive, and able to operate effectively with minimal supervision. Knowledge of applicable regulatory frameworks, industry standards, and compliance requirements. 4+ years of experience with a demonstrated track record of growth and professional impact. Excellent attention to detail and commitment to producing accurate, high-quality deliverables. Relevant undergraduate or postgraduate degree aligned with the role's core responsibilities. Expertise in applying quantitative and qualitative methods to support evidence-based decisions. Strong working knowledge of Microsoft Office Suite and relevant digital tools. Applications are reviewed on a rolling basis; suitably qualified individuals are encouraged to apply promptly.