Position: CX Renewals Specialist Business Analyst We are seeking a highly qualified and motivated CX Renewals Specialist Business Analyst to join our dynamic and growing team. The selected professional will thrive in a data-driven, efficiency-focused, and collaborative work environment. Key Responsibilities: Collaborate with cross-functional teams to ensure seamless delivery of projects. Monitor KPIs and provide analytical insights to support management decisions. Ensure timely delivery of all assignments while maintaining highest quality standards. Support the recruitment, onboarding, and capability development of team members. Participate in strategic planning and contribute to departmental roadmaps. Maintain documentation and uphold organisational policies and compliance standards. Identify process improvement opportunities and lead efficiency enhancement initiatives. Conduct audits to ensure adherence to applicable best practices and standards. Qualifications and Requirements: Experience collaborating within cross-functional teams and matrix organisational structures. A bachelor's degree or higher in a relevant field; postgraduate qualifications are an added advantage. Minimum 35 years of progressive professional experience in a comparable role. High degree of professionalism, integrity, and alignment with organisational values. Demonstrated proficiency with industry-standard tools, platforms, and methodologies. Strong analytical and problem-solving skills with the ability to navigate complex challenges. Strong working knowledge of Microsoft Office Suite and relevant digital tools. We are committed to fostering an inclusive workplace and welcome applications from candidates of all backgrounds.