Position: Management Analyst - Human Services Agency (Open and Promotional) Our organisation is looking for an ambitious Management Analyst - Human Services Agency (Open and Promotional) committed to quality outcomes and sustained growth. This position offers the opportunity to work with a diverse, cross-functional team in a results-oriented culture. Primary Duties and Responsibilities: Maintain documentation and uphold organisational policies and compliance standards. Manage stakeholder relationships to ensure alignment and effective communication. Conduct audits to ensure adherence to applicable best practices and standards. Ensure timely delivery of all assignments while maintaining highest quality standards. Collaborate with cross-functional teams to ensure seamless delivery of projects. Identify process improvement opportunities and lead efficiency enhancement initiatives. Represent the department in cross-functional forums, workshops, and leadership reviews. Monitor KPIs and provide analytical insights to support management decisions. Required Qualifications: Ability to work both independently and in a team-oriented, collaborative environment. At least 24 years of hands-on experience in a comparable professional setting. Commitment to ongoing professional learning and industry knowledge enhancement. Strong interpersonal and stakeholder management skills with a client-service orientation. Bachelor's degree in a relevant discipline; master's degree or professional certification is preferred. Detail-oriented mindset with the ability to synthesise and present complex information clearly. Strong working knowledge of Microsoft Office Suite and relevant digital tools. Candidates who meet the above requirements are encouraged to submit their detailed CV at the earliest opportunity.