Position: Service Manager We are on the lookout for a well-rounded Service Manager to contribute to our operational and strategic priorities. The incumbent will operate in a structured yet agile environment that prioritises quality and professional growth. Core Responsibilities: Maintain documentation and uphold organisational policies and compliance standards. Represent the department in cross-functional forums, workshops, and leadership reviews. Participate in strategic planning and contribute to departmental roadmaps. Ensure timely delivery of all assignments while maintaining highest quality standards. Develop and execute departmental strategies aligned with organisational goals and priorities. Review workflows to identify gaps and recommend evidence-based solutions. Identify process improvement opportunities and lead efficiency enhancement initiatives. Monitor KPIs and provide analytical insights to support management decisions. Minimum Qualifications: Excellent attention to detail and commitment to producing accurate, high-quality deliverables. Expertise in applying quantitative and qualitative methods to support evidence-based decisions. Collaborative, proactive, and able to operate effectively with minimal supervision. 4+ years of experience with a demonstrated track record of growth and professional impact. Superior writing and communication skills with experience preparing executive-level documents. Relevant undergraduate or postgraduate degree aligned with the role's core responsibilities. Strong working knowledge of Microsoft Office Suite and relevant digital tools. This is an outstanding opportunity for a motivated professional to advance their career within a reputable organisation.